Communal Spaces (Fire Safety) Policy Consultation
In August 2024, we asked for your feedback on our new communal spaces (fire safety) policy. We were really pleased with the response - here's what you said.
Why did we ask for your feedback?
We wanted to know if you thought our policy was safe, fair, and effective - did it meet your expectations?
Who did we ask for feedback?
- We sent out a survey to 505 members of our Digital Panel.
- We promoted our survey on Instagram, Twitter and Facebook.
- We discussed the policy at our customer Asset Management Monitoring Group, which 9 people attended. This was reported back to Challenge Group.
- We discussed the policy at the Range & Pennine Court Residents Forum.
- 57 customers responded to our survey.
What you said, and what we'll do
Here's a summary of what you said in the survey:
- 65% of our customers already knew we had a policy about fire safety in communal spaces
- 55% of our customers knew where to find the policy
- 89% of our customers said the policy was easy to read
- 89% of our customers said the policy was fair
Feedback was almost entirely positive on this policy.
You told us to promote it to residents by:
- sending letters to residents who live in areas with indoor and outdoor communal spaces (68% of respondents asked for this)
- Emailing residents (75% of respondents)
- A poster in a communal area (79% of respondents)
- Promoting the policy on our website (86% of respondents)
We will work on making the policy available in all of these places, if it isn't already.
We will:
- Include the policy in our September newsletter, PlainSpeaking
- Update the website
- Send the policy to relevant customers via email or post, depending on their preference
- Publish the policy in different formats, so it's accessible to everyone. You just need to let us know what format you need!