Emergency repairs

These repairs need to be done to avoid serious danger to health and safety or extensive damage to buildings and property.

Emergency contact details

24 hour urgent repairs / emergency support
0800 012 1311

Do you smell gas? Call Cadent
0800 111 999

When you report a repair, we’ll find out what the problem is and determine how much of a priority it is. If your repair is classed as an emergency, we will come out to you within four hours.

What is an emergency?

This is when there is a serious risk to you or your home.

We will attend within 4 hours to make safe, however we may need to make a follow on appointment to complete the repair to a satisfactory standard.

The main aim is to ensure everyone is safe and your property is secure. This depends on what the repair is and, on your circumstances. For example if your household includes elderly, disabled people, or infants under three years old.

Examples of emergency repairs:

  • A security risk to your home (eg a smashed window, external door not locking, or you are locked out).
  • The only toilet in your home is blocked.
  • You’ve got unsafe electrical sockets or fittings (including sparking).
  • You’ve got an uncontainable leak (if you can contain it using buckets, towels, bowls etc  – then that’s not an emergency).
  • If, during the months of 1st November to 31st March, you have no heating or hot water.
  • You’ve got a gas or carbon monoxide (CO) leak.
  • Contact Cadent by phone on 0800 111 999 immediately to arrange an emergency visit.

(If a gas or CO leak is detected, Cadent will cap the gas. If you need remedial work after that, which is our responsibility, you need to contact us to report this.)

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