Leaseholders

Leaseholder Handbook

This handbook is for all our customers who have a long leasehold property. It includes information on service charges, customer service, safety in your home, selling or letting, and sinking funds.

Leaseholder Customer Service Standards

These service standards outline how we will meet our responsibilities to leaseholders under the terms of their lease and to meet current legislation.

Ways to pay for leaseholders

If you are a leaseholder there are lots of ways that you can pay – choose whichever works for you.

Sinking funds. What are they and what do they mean for our leaseholders? Take a look at our answers to some common questions - from how they differ to a service charge, how we calculate them and what the money can be used for.

Administration fees

We have updated our administration fees for leaseholders and shared owners.

Insurance for leaseholders & shared owners

Find out what you need to consider as a leaseholder and shared owner when it comes to buildings and contents insurance.

Updating your information

We are asking all our customers to update the information we hold on them. The more we know about our Leaseholders the more we'll be able to support you and provide the very best services.

Past events

You will find updates and slides from the previous Leaseholder meetings and events.