Your say - our services

Check out our quarterly round-up. What you’ve been telling us and how we’ve been listening.  

Between April, May and June, we... 

• Sent out two surveys to our Commentator Group. These were about communal cleaning and complaints.
• Held one focus group where we talked about complaints.
• Had three Repairs Scrutiny sessions.
• Had five collaborator groups outside of usual office hours. 
• Had ten people involved in our customer Challenge Group and held three Challenge Group meetings. They approved two policies; Tenancy Policy, Allocations Policy. Two self-assessments; Complains and Consumer Standards and our Annual Tenant Satisfaction Measures.
• Held one Grounds Maintenance Residents Group (GMRG), one Range & Pennine and two Damp & Mould groups.
• Hosted four Roadshows/Clean-up Days and one fire safety meeting.
• 117 customers collaborated and commented on our services.

Your voice and involvement have led to positive changes in how we do things here at the Trust. Your say means we can improve our services. Take a look at some of the key changes. 

Between April and June we...

• Worked on improving communications and visibility of our complaints process, by making this easy to find on our website and distributing our ‘at a glance’ complaints guide.  
• Created a damp & mould booklet for new tenants.
• You gave us recommendations on how we can improve the reporting of and communications surrounding repairs. These are now being embedded into the repairs process.