Our ASB & Hate Crime Policy
In November 2024, we asked for your thoughts and opinions on our ASB & Hate Crime Policy. Here's what you had to say - and what we will do.
Why did we ask for feedback?
We're reviewing our ASB and Hate Crime policy.
This means we are working to improve the policy and make sure we have the right support in place for you and your neighbours.
That's why we asked for your feedback.
Who did we ask for feedback?
- We asked 677 customers on our Commentator Panel.
- We posted a letter to 96 customers on our Commentator Panel.
- We shared the survey on our social media channels and on our website.
- 19 customers responded to our online survey.
What you said and what we will do
Which is great! But we also had comments that the policy was too 'wordy' and could be simplified.
That's why we've created a short video, which breaks down the policy in a visual way.
47% of respondents told us that they would expect to see the policy in PlainSpeaking - our quarterly customer newsletter.
So, we'll make sure to add a link to the policy in our next PlainSpeaking issue.