Read the handbook
Leaseholder Customer Service Standards
These service standards outline how we will meet our responsibilities to leaseholders under the terms of their lease and to meet current legislation.
Leaseholder Customer Service Standards
- We aim to provide high standards of customer care to leaseholders at all times.
- We will meet our responsibilities to leaseholders under the terms of their lease and in line with current legislation.
- We will ensure that leaseholders abide by and uphold their responsibilities under the terms of the lease.
- We will provide good quality services and management.
- Service charges will be fair, reasonable and clear.
- We will be clear and transparent about charges and repayment options.
- We will listen, engage and consult.
- We will ask for feedback at least once every three years via a formal survey.
- All new leaseholders will be sent the link to the Leaseholder Handbook on our website.
- Existing leaseholders will also have access to the handbook.
Updated December 2022
