The Trust received reports that there were visitors at strange hours of the day and night to one of our homes. This is what we discovered - and how we worked with our partners to turn the family's lives around.
One of our customers, David Mycroft, shares his experience of how we worked with us to find a solution to his problem. Working with him and our partners, we found a solution that gave Dave the confidence to join us on our Challenge Group.
It’s that time of year when damp, mould and condensation in the home can become a problem. Recent news stories have, quite rightly, raised awareness of this issue. Here we outline our approach is to damp, mould and condensation and how we can help.
Most people want to deal with us quickly and efficiently, whether that’s on the phone, online or on live chat. But if you need a face to face chat we can help with that. Here's how to make an appointment to visit our offices.
No matter how you pay, this Christmas and New Year some payment dates will have changed due the Bank Holidays. Maybe you've been paid early by your employer. Perhaps your Universal Credit has come through sooner than expected.
Our staff have been busy playing elf - delivering goodies and festive treats to our customers
This conservatory was off limits to residents for quite a while, starting with a tricky leak that led us to contract Frank Rogers for a complete refurbishment of this communal area. Now, the conservatory is back up and running, better than ever.
We come bearing gifts! We've been out with easter eggs and daffodils for some of our older customers, and we've been delivering Easter eggs to community hubs that we work closely with. This is all thanks to donations from our fantastic suppliers.
You’ve told us that you aren’t happy with the current waiting times for repairs. That’s why we are now working with a contractor called JRB Construction to get to your repair quicker.
It's December. The nights are dark and the days are cold. The winter holidays are here and, thanks to our contractors, we've had the lucky opportunity to spread some cheer.
