Contact us

You can log a repair by calling us, emailing us or chatting to us online. 

• Phone: 0800 012 1311 
• Email: trust@peaksplains.org

We expect the very highest level of service from our contractors and we have agreements in place to reflect this.

If something's not right we need to know.

We have a range of homes to suit you and your needs. Find out how to apply.

There are a number of options available to you when taking your first steps onto the property ladder.

Shared ownership is one of them.

Email Fran, our Development Sales Officer, and get the conversation started today:

DevelopmentSales@peaksplains.org

For further information on homelessness, please click the below links relevant to your council.

Alternatively, if you are currently homeless or believe you may become homeless in the near future, please contact Cheshire East Council on 0300 123 5017 (option 1)

or 0300 123 5025 (out of hours service).

Shelter also provide advice relating to homelessness, you can call: 0808 800 4444

We're very sorry about your loss. Please remember that we're here to help, if you have any concerns please get in touch.

We're very sorry to hear that you or someone you know has been experiencing ASB.

Do you smell gas or suspect a gas leak at your property? Call Cadent: 0800 111 999

Follow all advice, given below:

• Do not smoke or light matches

• Do not turn electrical switches on or off

• Open doors and windows

• Turn off the meter at the control handle unless the meter is in the cellar

You will also have to contact us on 0800 012 1311 as we will need to attend.

Making sure you're safe and comfortable in your home is very important to us.

We're sorry to hear something isn't quite right.

Our complaints page:

• Tells you all about our two-stage complaints process.
• Gives you a complaint form to fill in.
• Includes our full complaints policy and more information about how to take your complaint further should you need to.

That's great to hear. We love good news and we always share all your compliments with the team.

Great news! We'd love to have you on board as an involved customer. 

We are always looking to improve our service and realise that sometimes you may not agree with how we do things. We want to hear from you when this happens too.

Do you think we've missed something crucial off the website? or perhaps a link isn't working the way it should. Let us know, we'd love to hear your feedback on the website.

Sorry to hear that. First of all read our guide and check your internet connection. In office hours please call us or chat to us online. Out of office hours please try again in half an hour, this may be a temporary problem.

For media enquiries please contact:

peaksplains@petal.co