Our June round-up
Here's what our June Mystery Customers told us
We also found out that
85% of people accessed our website using their phone.
100% of people said that they could easily find information on our website.
71% used the search bar function on our website.
85% of people said that the webpage had all of the information that they were expecting.
Here's what we've learnt
Most people are using their phones to access our website. This is important for our Customer Voice & Communications Team to know in terms of understanding user experience.
It's also good for us to know that people are using our search bar function to find information on our website. This was recently updated in our most recent website upgrade - so it's good to know it's working well.
We had some comments about dog waste and that this was not where you expected on the website. This is something we will review and update.