Mystery Customer

What you've told us and how to get involved

What is Mystery Customer?

Being a Mystery Customer means you can feedback on our services from the comfort of your own home - and receive a £20 retail voucher to say thank you.

Mystery Customer is exactly what it says on the tin. Customers call our Contact Centre with a scenario (we provide these!) and then complete a survey on how their experience went. Since June 2025, we have also added questions about our website for customers to feedback on.

Mystery Customer lasts for a week and is hosted every two months.

Each time, we pick a random selection of customers from our 'Mystery Customer Pool'. This means that every time we have different people calling, to keep us on our toes!

 

How can I become a Mystery Customer?

Interested in becoming a Mystery Customer or finding out more? You can give us a call or email our Customer Voice Team:

 

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