
Always listening, always improving
Our Strategy is simple, listening to you - our customers, and using your experiences to shape better services.
Take a look at our full strategy using the link below. This will open a PDF document.
Always listening, always improving
This document sets out how we’re strengthening the customer voice and improving customer experience (CX) across all our services.
It’s about making sure your feedback leads to real change - improving communication, resolving issues effectively, and building a relationship based on trust and respect.
Insight, Data and Co-Creation
Customer data and feedback play a crucial role in shaping services
across the Trust, influencing every theme of this strategy and guide the
decisions we make. This insight helps us to better understand you, our
wider customer base and communities, needs, circumstances, and preferences.
We want to hear from you in ways that suit you. Here’s how you can get involved: