Leaseholder Charges Policy Consultation
In March 2025, we asked Leaseholders for their views on the updated Leaseholder Charges Policy.
Your say - our services
Read about some of our recent customer consultations and keep up to date with how we are using your feedback.
What we've been up to
Between January, February and March we...
- One Challenge Group meeting took place with ten members. The Group also hosted one Scrutiny recommendations session. All recommendations were approved by Audit Committee and Board.
- One policy was checked and recommended for approval: Whistleblowing Policy.
- Held six collaborator groups. Including one Grounds Maintenance Residents Group, one Mystery Customer, one Range & Pennine meeting, one Damp & Mould Group, one Asset Management Group and one Lyme Green Residents meeting
- Had one survey: Communal Cleaning survey
- Hosted two Roadshows in Manor Park North and Forest House & Delamere Road.
Did you see our last round-up?
What do we mean by 'consultation'?
By consultation, we mean asking you - our customers, for your thoughts and feedback. It means having a discussion and bringing you into the process of improving our services. We want you to tell us the good, the bad and the in-between.
Depending on what we are looking at, we might ask for feedback through an online survey, or we might also invite you into our Office for an in-person discussion.
Want to be more involved and be notified of upcoming consultations?* Become a member of our Digital Panel and have you say from the comfort of your own home.
*Depending on the consultation, we may only ask customers who have had direct experience of a particular service from us.
Our recent consultations
This year we've been busy listening to you - our customers - about how we can improve our services. See what we've been up to below.
Our 2025 consultations so far...
October - December 2024
ASB & Hate Crime Policy
In November 2024, we asked for feedback on our Anti-social behaviour & Hate Crime Policy. Read more about our customer consultation...
Good Neighbourhoods
In October 2024, we asked you about our Good Neighbourhoods Policy. Here's what was said...
July - September 2024
Domestic Abuse Consultation
In September 2024, we asked you for feedback on our Domestic Abuse Policy. Here's what you told us.
Pet Policy Consultation
In August 2024, we asked for feedback on our pet policy - whether you had a pet or not.
Communal Spaces (Fire Safety) Consultation
In August 2024, we asked you what you did and didn't like about what was a draft policy. We used your feedback to shape the policy that has now been approved.
Mutual Exchange Policy Consultation
In July 2024, we asked for feedback on our Mutual Exchange (MX) Policy - whether you'd heard of it or not!