Complaints Consultation
In May 2024, we asked for feedback on our complaints process - and if you think we are doing what we say we will.
Your say - our services
Read about some of our recent customer consultations and keep up to date with how we are using your feedback.
What do we mean by 'consultation'?
By consultation, we mean asking you - our customers, for your thoughts and feedback. It means having a discussion and bringing you into the process of improving our services. We want you to tell us the good, the bad and the in-between.
Depending on what we are looking at, we might ask for feedback through an online survey, or we might also invite you into our Office for an in-person discussion.
Want to be more involved and be notified of upcoming consultations?* Become a member of our Digital Panel and have you say from the comfort of your own home.
*Depending on the consultation, we may only ask customers who have had direct experience of a particular service from us.