Meet Penny, our Tenancy Sustainment Officer.
Penny works closely with colleagues at the Trust and external agencies to provide support to our tenants.
Tenancy Sustainment Team
Meet our Tenancy Sustainment Team
What is Tenancy Sustainment?
Our Tenancy Sustainment Team is here to support tenants in managing their tenancies and preventing homelessness. We offer practical advice and assistance to help you stay in your home, improve financial stability, and access the right services. Whether you're struggling with rent, need help applying for benefits, or require support with other household challenges, we’re here to help.
Meet Jayne, our Tenancy Sustainment Officer.
Jayne has over 30 years of experience supporting vulnerable people through housing and mental health services.
How Can We Help?
We provide tailored support in areas such as:
✔ Financial Support – Benefit checks, budgeting advice, and accessing grants or trust funds.
✔ Housing and Tenancy Advice – Assistance with managing day-to-day tenancy responsibilities, property condition concerns, and referrals for additional support.
✔ Wellbeing and Social Support – Signposting to mental health services, social care, and local support networks.
✔ Support at critical times– Help with applying for household support funds, food banks, and energy cost assistance.
Who Can Use This Service?
Our service is available to tenants who are experiencing difficulties that may put their tenancy at risk. This could include financial hardship, health issues, or difficulties in managing household responsibilities. If you think you might need support, we encourage you to get in touch.
If you or someone you know needs support, you can make a referral to the Tenancy Sustainment Team in the following ways:
- Call us at 0800 012 1311
- Email Trust@Peaksplains.org
- Complete the online referral form below
Case Study: Tenancy Sustainment for a Vulnerable Client
How to Make a Referral
Once a referral is received, a Tenancy Sustainment Officer will contact you within five working days to discuss your situation and explore ways we can help.