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If waiting for a repair will cause serious danger to your health or your home, get in touch straight away.
Frozen boiler condensate discharge leaflet PDF
Boiler care in freezing weather
When the temperature dips and your boiler stops working - try this easy fix before you pick up the phone.
When it's freezing outside, the pipe that goes from your boiler to the outside of your home can freeze up and stop your boiler from working properly - just when you need it most.
If you boiler 'shuts off' take these three easy steps to get your boiler working again.
- Find the blockage
- Thaw the frozen pipe
- Reset or restart your boiler
It can save you time and help to get your heating and hot water back up and running - no need to call us.
The Heating and Hotwater Industry Council's leaflet shows you exactly how to do this (below).
Take a look at some of these handy videos
Thawing condensate pipe
Repressurising boiler pressure (internal and external filling loop)
How to reset your boiler