Winter message from our Community Resolution Officer

Anti-social behaviour

As we enter the Christmas and New Year festive period, it’s important to understand what constitutes anti-social behaviour. Anti-social behaviour from neighbours includes actions that cause or are likely to cause harassment, alarm or distress. Examples include:

• persistent noise
• harassment
• intimidation
• vandalism
• graffiti
• and drug-related nuisance. 

The key word here is persistent. We understand that residents will celebrate with one-off parties, family gatherings, and events that may run beyond quiet hours. These would not normally be classed as ASB. Think of it as a ‘pass’ for festive celebrations. Such incidents will not be investigated by the team, as they are expected during this time. However, we do not dismiss any distress this may cause. If necessary, a calm conversation with your neighbour (preferably when neither party has consumed alcohol) or a follow-up by your neighbourhood officer after the Christmas break may help.

Reporting ASB During Christmas

If you experience persistent behaviour, keep a diary of incidents with dates, times, and as much detail as possible. This helps the team build a clear picture and form a plan with you upon our return.

For immediate support, Victim Support is available on Tel: 0808 1689 111 and in all emergencies call 999 immediately.

Domestic abuse (DA)

The Christmas period often offers little respite for victims of domestic abuse. Many victims walk on eggshells and experience a spike in violence due to financial pressures, increased alcohol consumption, and the stress of creating a ‘perfect’ day.

There are helplines available 24/7, even during the holidays:

• National Domestic Violence Helpline: 0808 2000 247
• Women’s Aid: 1800 341 900
• Mankind Initiative (support for male victims): 01823 334244

If you are in immediate danger, always call 999.

Illegal money lending at Christmas

Financial pressure during the festive season can make people vulnerable to illegal lenders. These criminals exploit the need for quick cash, trapping victims into cycles of escalating debt, intimidation, and threats.

Loan sharks often appear friendly and helpful at first, but their operations are illegal and dangerous. Warning signs include:

• No paperwork: No official loan agreements or details about interest rates or repayments.
• Extortionate interest: Repayments far exceed the original amount borrowed
• Intimidation and threats: Fear or violence if you struggle to pay.
• Taking security: Demanding personal items like bank cards, passports, or benefit cards.
• Lack of information: Refusing to provide details about the loan or balance owed.

If it seems too good to be true, it probably is. Avoid borrowing from friends or family under unclear terms. Christmas is one day—don’t risk long-term issues.

For help, contact Stop Loan Sharks on 0300 555 2222 (available 24/7).

Loneliness at Christmas

Christmas is a time for celebration, but not everyone has family or friends to share it with. Loneliness can worsen mental health and increase vulnerability. UK statistics show that 1 in 9 people will spend Christmas Day alone.

Suggestions to cope:

• Focus on self-care: plan activities you enjoy, like a special meal or movie marathon.
• Connect with others via phone calls, virtual meetups, or volunteering
• Create new traditions, go for a walk, tackle a project, or simply rest.

Samaritans are available anytime on 116 123 (free from any phone).

Pets at Christmas

Festive food is delicious for us, but much of it is toxic to pets. Avoid giving cats, dogs, or small pets foods like chocolate, mince pies, Christmas pudding, onion gravy, alcohol, or meat on the bone. Bones can cause choking or internal blockages.

Grapes are safe for rabbits and guinea pigs in small amounts but poisonous to cats and dogs. Festive plants like poinsettias, holly, ivy, mistletoe, and lilies are also toxic.

Christmas can be stressful for pets due to changes in routine, visitors, loud music, and decorations. Planning ahead can help minimise stress. For tips, visit: RSPCA – Be Animal-Friendly This Christmas. 

From all of us at the Trust: Merry Christmas & Happy New Year!