We’re making it faster and easier to reach us
We know how important it is to speak to us when you need help, and we understand that waiting on hold can be frustrating.
Over recent months, we've reduced our average call waiting times, and we're continuing to improve the way customers can contact us.
When are our phone lines busiest?
Our phone lines are usually busiest on Mondays and Tuesdays, particularly between 9am and 3pm.
If your enquiry isn't urgent, you may get through more quickly by calling later in the week - particularly on Thursdays or Fridays, or outside our busiest times
If you need to report an emergency repair or urgent safety concern, please continue to call us straight away so we can help as quickly as possible.
Skip the hold – request a call back
We also offer a call back service when you contact us by phone.
This means that instead of staying on the line, you can choose to keep your place in the queue and we’ll call you back when it’s your turn.
When you call us, you may be offered the option to request a call back. Simply follow the instructions during the call and we’ll do the rest.
With our call back service, you can:
- Keep your place in the queue
- Hang up and carry on with your day
- Choose whether we call you back on your current number or a different one
- Speak to one of our team when you reach the front of the queue
Other ways to contact us
If your enquiry isn't urgent, you don't always need to call. You can also:
- Email us and we'll respond as soon as possible – trust@peaksplains.org
- Use our live web chat for quick questions and support during our opening hours.