Our Community Support and Resolution Team
Our Anti-Social Behaviour Team work hard to support our customers experiencing a variety of ASB issues. Take a look at some of their recent positive feedback.
Each month, our ASB (anti-social behaviour) Team contact customers to hear their feedback on how their closed ASB case went.
We ask two key questions:
- How satisfied were you with how we handled the case?
- How satisfied were you with the outcome of the case?
In July 2024, we received a 65% response rate in feedback. From this feedback, there was a 100% satisfaction following these two questions.
What you've said
The ASB Team has been quick and effective in handling my complaint...I feel that I have been left with good information on how to report further concerns and the confidence that these will be dealt with effectively.
You also told us
- 'Lucy Donohue has been wonderful in supporting me, 10 out of 10! Lucy listened to my concerns and provided lots of support to make me feel safer and more comfortable in my home'.
- 'Sue Whitehurst responded quickly and effectively to my concerns...I am pleased that I could call the ASB team again for support.'
- 'Lyn Greenwood has been amazing at dealing with my concerns. Lyn thoroughly investigated my concerns, which resulted in referral to the mediation service. Following this intervention I now have a wonderful relationship with my neighbour, who is respectful, and it is now a pleasure to live next to her.'
- 'Lucy Donohue has been great in dealing with my concerns, she has been quick to respond to my calls and is very supportive'.
- 'Sue Whitehurst was amazing in her response to my concerns. I have never met anyone who understood their job so well, and who listened and responded to my concerns in such a professional way.'
- 'Lyn Greenwood provided great support to me when I reported issues with my neighbour. After her involvement there has been a significant change in my neighbour’s behaviour...they are now being far more considerate of others.'