What you need to know this Christmas

Opening hours, emergency numbers - it's all here.

Opening times

We're closing our offices on Tuesday 23rd December 2025 at 4.30pm.

We'll be reopening for business as usual at 8.30am on Monday 5th January 2026.

The busiest time of the year is always the morning after we reopen. So, if it's not urgent then you can always call back later for a shorter call queue.

Got an emergency?

We're still here for you - call us on 0800 012 1311. First though, read this to make sure that you really have an emergency:

What is an emergency?

Smell gas?

Call Cadent straight away on 0800 111 999.

Not got an emergency?

Get in touch via MyAccount or by emailing trust@peaksplains.org. We'll get back to you within 5 working days from Monday 5th January 2026.

Want to send us feedback?

Email us at complaints@peaksplains.org and we'll reply within 5 working days from Monday 5th January 2026. You can also fill out the form below.

Send us a complaint

Merry Christmas

Last but not least, have a very merry Christmas and a lovely new year - from all of us at the Trust.