Get Involved
Have your say on our services and influence decision-making across the Trust. There are lots of different ways to get involved - we're making it easier for you to tell us how we are doing and how we can improve.
You said, we listened
We've listened and acted upon what you've told us. Take a look below
These changes show how we’re listening to your feedback and making your home a better place to live.
Why?
- Tenants wanted clearer information about their rights and responsibilities. The re-launch aims to make everything more understandable and accessible, so everyone feels informed and supported.
Why?
- Tenants suggested that mediation could help resolve disputes more peacefully. Promoting these options helps create a more harmonious community, so that’s why we have started to promote this.
Why?
- Tenants wanted more consistent updates about grounds maintenance. Regular updates keep everyone in the loop about schedules and efforts to maintain green spaces and their surroundings.
- We do this via our website, social media, our customer newsletter – PlainSpeaking, and during our quarterly Grounds Maintenance Residents Group.
Why?
- Feedback showed that staff needed more training to better serve tenants. MGI training helps staff improve their skills and provide better service.
Why?
- Tenants wanted clearer guidelines on pet ownership and neighbourhood conduct.
- Updating and promoting these policies means customers know what to expect and fosters a sense of community.
Why?
- Accessibility was a key concern for tenants with disabilities. Reviewing and updating bathroom specifications ensures that facilities are safe and comfortable for everyone.