You said, we listened
We've listened and acted upon what you've told us. Take a look below
...And it takes too long to get through.
- We have reduced the number of options down from 10 to 3.
- On average it took us 1 minute and 48 seconds to answer your calls.
You told us that there isn't enough information about how we decide to replace kitchen and bathrooms.
- We have updated the website to make the process really clear - and included information about ways you can find out when yours might be due to be replaced.
- Have a read of our information about kitchens and bathrooms.
You've told us that you don't see us out and about where you live.
- In 2021, we reintroduced our Neighbourhood Team.
- We host monthly 'Roadshows' across our communities to say hello and check-in on how you're doing. Read about what our Roadshows are.
- You can find out when we will next be in your area on our Neighbourhood Plans webpage.
You told us that the standard of cleaning in shared areas isn't up to standard.
- We wanted to know more about this - that's why we've asked everyone who lives somewhere with a shared area to tell us what they think of our cleaning service.
Although we do not have a dedicated handyperson service, we have provided further information on our website about Cheshire East's Handyperson service.
You told us that you were unsure if you anti-social behaviour case had been dealt with and closed down.
- To make sure you are clear when the case has been closed down, we will send you a closure letter to let you know.
We are now working with JRB construction to get to your repair quicker.
Why is it taking longer to get your repair done?
- We've had 29% more repairs reported to us that this time last year.