Satisfaction with the landlord's approach to handling anti-social behaviour
70.6%* of customers are satisfied with our approach to handling anti-social behaviour.
Tenant satisfaction - complaints, ASB and safety
Tenant satisfaction - how satisfied are you?
Complaints
Complaints relative to the size of the landlord
Stage 1 complaints
- 26.6%.
- The Trust received 137 stage 1 complaints between 1st April 2023 and 31st March 2024.
Stage 2 complaints
- 7.9%.
- The Trust escalated 41 stage 1 complaints to stage 2 between 1st April 2023 and 31st March 2024.
Complaints responded to within Complaint Handling Code timescales
Stage 1 complaints
- 100% of stage 1 complaints were responded to within the Complaint Handling Code timescales.
Stage 2 complaints
- 97.5% of stage 2 complaints were responded to within the Complaint Handling Code timescales.
Anti-social behaviour (ASB)
Anti-social behaviour (ASB) cases relative to the size of the landlord
66.2%.
- Reports of ASB are similar to those of previous years. This figure suggests a stable level of activity in our communities.
- In 2023/2024 we have 349 reports of ASB.
ASB cases relative to size of the landlord that involve hate incidents
- 1.5%.
- There have been 8 cases relating to hate crime and they are not considered to be a pattern or something that would suggest a wider issue in our communities.
Safety checks
Gas safety checks
100% of gas safety checks were completed.
Fire safety checks
100% of fire safety checks were completed.
Asbestos safety checks
82.9% of asbestos safety checks were completed.
- Contractor availability led to a number of delays. These have now been completed at the start of May 2024.
Water safety checks
100% of water safety checks were completed.
Lift safety checks
100% of lift safety checks were completed.
