Here's how we're doing

71.15% of non-emergency repairs completed within target timescale.

94.93% of emergency repairs completed within target timescale.

Stage one complaints, relative to the size of the landlord - 42.92.

100% of stage one complaints responded to within Complaint Handling Code timescales.

Stage two complaints, relative to the size of the landlord - 8.93.

100% of stage two complaints repsonded to within Complaint Handling Code timescales.

Anti-social behaviour cases relative to the size of the landlord - 46.3.

In 2024/25 we had 245 ASB cases and 77 Domestic Abuse cases.

Anti-social behaviour cases relative to the size of the landlord that involve hate incidents - 1.51.

99.98% of gas safety checks were completed.

99.14% of fire safety checks were completed.

100% of asbestos safety checks were completed.

100% of water safety checks were completed.

100% of lift safety checks were completed.

1.24% of homes that do not meet the Decent Homes Standard.