October round-up
We had a low response this month, but here's what was said...
Mystery Customer
What you've told us and how to get involved
What is Mystery Customer?
Being a Mystery Customer means you can feedback on our services from the comfort of your own home - and receive a £20 retail voucher to say thank you.
Mystery Customer is exactly what it says on the tin. Customers call our Contact Centre with a scenario (we provide these!) and then complete a survey on how their experience went. Since June 2025, we have also added questions about our website for customers to feedback on.
Mystery Customer lasts for a week and is hosted every two months.
Each time, we pick a random selection of customers from our 'Mystery Customer Pool'. This means that every time we have different people calling, to keep us on our toes!
How can I become a Mystery Customer?
We'll be kicking off Mystery Customer again in the New Year. In the meantime, let us know if you're interested in getting involved!
Interested in becoming a Mystery Customer or finding out more? You can give us a call or email our Customer Voice Team:
- 0800 012 1311
- getinvolved@peaksplains.org
Read our 2025 'round-ups'
August round-up
Here's what we've learnt from our August Mystery Customer.
June round-up
Read our round-up from our June Mystery Customer week - including what you said and what we've learnt.